Overview

Do you or your end users want quick and easy access to our experts in order to discuss best practices, how-to questions or resolve an issue with Microsoft Project, Project Server/Project Online, Power BI, or SharePoint? At Vibrant Fusion, we provide Support Services so you can let the experts handle your day-to-day end user support requests and questions. We are not your typical support experience. Our centralized support team is with you from the time you report an issue, until the issue is completely resolved.

Our easy to use web-based help desk tool sets us apart for high customer satisfaction and provides:

  • Clients an easy way to open and review tickets
  • Tracked communication history
  • Progress tracking and transparency through the resolution of a ticket
  • Monthly reports on aging, resolution and SLA

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  • Support covers Project Server and Project Online
  • Use your monthly support hours for Project Server/Online administrative tasks- update resource pool, admin/security permissions, check-in projects, create views, edit custom fields etc.
  • Priority access to Vibrant Fusion Architects, Developers, Report Writers and technicians
  • Enhancements and request for technical advice for future enhancements and planning
  • Training and schedule management

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  • Act as an extension of your Analytics Team!
  • Ad hoc reporting needs, extending data sources, designing new dashboards, functional support on existing reports, and more
  • Power BI Support Team working behind the scenes consists of Data Architects, UI Experts and Power BI trained professionals
  • We can train your super users as more users come onboard
  • We can take on any Enhancements and Consulting

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  • Daily/weekly SharePoint administrative tasks around security, site creation, design/edit libraries etc
  • Support around custom solutions
  • Request for technical advice on design options for line of business applications
  • Training and end-user functional support

   Bronze                     Silver                        Gold

20 hours per month             40 hours per month                   60 hours per month

Support

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